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What is Conversational AI? Business Benefits and Application Examples

Conversational AI: What Is It? Guide with Examples & Benefits Conversational AI can monitor employee scores, keep track of their overall course progress, and generate reports pointing out their performance—but that's not all. In some cases, conversational AI can manage online lessons for employees, test their knowledge, and engage in automated conversations. Customer self-service keeps agents free to assist high-level customers, address more complex issues, focus on sales, and boost their productivity as a whole. As long as your business needs to automate customer service, sales, or even marketing tasks,...